Okay, we have to tell you—we’re over the moon about these numbers! Our 2024 Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores for Virtual-DBA are just incredible. This year stood out as a true highlight, marking the peak of client sentiment and demonstrating the incredible impact of our dedicated team and service enhancements.
Here are our just-released scores:
- Net Promoter Score (NPS): 89
- Customer Satisfaction Score (CSAT): 89
These scores represent the peak client sentiment we achieved in 2024. They are a testament to specific service enhancements and initiatives implemented throughout the year.
We’re proud to share the significant progress we’ve made in client satisfaction and loyalty. The following chart visually represents the improvement in our Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) from 2023 to 2024. These scores reflect our team’s dedication and the positive impact of our service enhancements. Here’s a look at the year-over-year growth:
This chart vividly illustrates the phenomenal surge in both NPS and CSAT scores, showcasing 2024 as an exceptional year for client satisfaction. This was a landmark year for our team. This upward trend highlights our ongoing commitment to excellence and our focus on continuously improving the client experience. We’re thrilled to see these positive results and remain dedicated to building even stronger relationships with our clients in the future.
One thing we’re particularly proud of in 2024 is how we revamped our Executive Business Review meetings with clients. We really listened to feedback and realized we could make these meetings even more effective and respectful of our clients’ time. So, we streamlined the process, ensuring a laser focus on their specific needs and challenges and making communication even more transparent and impactful. It made a real difference, and we believe it’s a big part of why our relationships felt so strong this year.
What These Scores Mean
- Net Promoter Score (NPS) of 89: An NPS of 89 is considered outstanding. It indicates that a vast majority of our clients are highly likely to recommend XTIVIA’s Virtual-DBA services. This high score reflects strong client loyalty, advocacy, and trust in our expertise.
- Customer Satisfaction Score (CSAT) of 89: A CSAT of 89 demonstrates that the overwhelming majority of our clients are highly satisfied with the quality of our service. It shows that we consistently meet and exceed their expectations.
These scores? They’re not just data points on a page. They represent real experiences—clients who felt heard, supported, and ultimately, really happy with what we delivered. They validate the trust our clients place in our technical capabilities, reliability, and dedication to their success.
Why These Scores Matter to You
Choosing a managed service provider? It’s a big decision, right? That’s why we want to be completely open about how our clients feel. These scores? They tell a story about what it’s really like to work with us:
- Confidence in Service Quality: Our high NPS and CSAT scores demonstrate that we consistently deliver high-quality remote DBA services.
- Reliability and Dependability: Partnering with XTIVIA means working with a provider known for its reliability and commitment to minimizing risks to your database infrastructure.
- Strong Partnership Focus: We prioritize building strong, collaborative relationships with our clients, ensuring your needs are always met.
- Enhanced Value Through Shared Services: In 2024, our Shared Services offering truly flourished. Clients using our DBA services, for example, can seamlessly tap into expertise from other areas, such as CRM, BI, or ERP—and many more—to address a wider range of their needs. This ability to access cross-functional expertise significantly enhanced their overall value, allowing for even more tailored solutions.
In Closing
We’re thrilled to share these exceptional 2024 NPS and CSAT scores, which truly reflect our unwavering commitment to our clients’ success. We encourage you to explore how XTIVIA’s Virtual-DBA services can elevate your operations. 2024 was a landmark year, and we’re excited to continue this momentum and partnership with you.