Remote Database Management Service & Support

On your terms–meeting your business needs.

Struggling to find, retain, or afford expert database administrators? XTIVIA’s Virtual-DBA remote database administration service provides comprehensive, 24/7 expert support, offering significant cost savings (up to 60%) compared to an in-house DBA, while ensuring optimal performance and availability for your critical databases. Whether you decide it’s finally time to add a DBA or just need to augment your current DBA staff, the level of service for your monitored databases can be set based on your unique business requirements. Below are examples of typical Virtual-DBA service levels. Virtual-DBA supports Oracle, MySQL, Microsoft SQL Server, IBM DB2 LUW, Informix, MongoDB, PostgreSQL, CockroachDB, Databricks, AWS, and Azure.

Cost-Efficiency

Up to 60% savings vs. full-time DBA.

24x7 Expert Support

Around-the-clock access to certified DBAs across multiple platforms.

Scalability & Flexibility

Pay only for the support you need, easily scale up or down.

Broad Platform Coverage

Expertise in Oracle, SQL Server, MySQL, MongoDB, AWS, Azure, and more.

Reduced Operational Burden

Offload routine tasks and focus on core business.

Proactive Monitoring

Prevent issues before they impact your business (especially for Premium).

Remote Database Management Service Plans

Basic Service Plan includes:

Complete DBA and Cloud Coverage: 

Providing 24×7 on-call support, project/consulting, maintenance, management, and administration

Expert Access & Personalized Support:

  • 24×7 access to expert professionals for on-call support, project work, consulting, whatever you need
  • Primary support expert DBA assigned for each supported platform
  • Offload routine database tasks, freeing your team to focus on strategic initiatives

Comprehensive Platform & Cloud Coverage:

  • Combined coverage available across major platforms and clouds, our expert Oracle, Microsoft SQL Server, MySQL, MariaDB, IBM Informix, IBM DB2 LUW, MongoDB, PostgreSQL, Databricks, AWS, and Azure teams are only a phone call away

Transparent Management & Flexible Terms:

    • Secure access to Virtual-DBA Client Web Portal for ticketing and service metrics
    • Customer defined service support hours per agreement term
    • Client defines and controls the secure connection method to their environment
Premium Service Plan includes:
Complete DBA and Cloud Coverage + 24×7 Monitoring

Providing 24×7 on-call support, project/consulting, maintenance, management, and administration, PLUS 24×7 Monitoring, Alerting, and Response

Contains features listed under the “Basic” plan – PLUS
System and Connectivity Monitoring:

  • System heartbeat (up/down)
  • Connectivity verified to the XTIVIA Virtual-DBA monitoring servers

Comprehensive Performance & Resource Monitoring:

  • Database, Operating System, Cloud Infrastructure, and Application monitoring
  • Wide array of performance and resource metrics

Automated Alerting & Response:

  • Automatic threshold analysis, triggering alerts, and team response
  • Parsing log files, errors, replication, jobs, and backup monitoring

Flexible & Secure Implementation:

    • Minimize overhead with secure, customizable monitoring solution
    • Monitor OS hosted or cloud-managed systems

PLUS ALL BASIC SERVICE ITEMS – Complete DBA and Cloud Coverage: 

Providing 24×7 on-call support, project/consulting, maintenance, management, and administration

Expert Access & Personalized Support:

  • 24×7 access to expert professionals for on-call support, project work, consulting, whatever you need
  • Primary support expert DBA assigned for each supported platform
  • Offload routine database tasks, freeing your team to focus on strategic initiatives

Comprehensive Platform & Cloud Coverage:

  • Combined coverage available across major platforms and clouds, our expert Oracle, Microsoft SQL Server, MySQL, MariaDB, IBM Informix, IBM DB2 LUW, MongoDB, PostgreSQL, Databricks, AWS, and Azure teams are only a phone call away

Transparent Management & Flexible Terms:

    • Secure access to Virtual-DBA Client Web Portal for ticketing and service metrics
    • Customer defined service support hours per agreement term
    • Client defines and controls the secure connection method to their environment
Custom Service Plan options:
Unique business needs? Support defined by you.

Tailored Service Definition:

  • Define the DBA, Cloud, or App Management services you require
  • Choose your support windows as needed
  • Define the roles and responsibilities for your Remote team

Flexible Monitoring & Tool Integration:

  • Schedule the DBA monitoring needed for your business
  • Utilize your current monitoring tools if they conform to our parsing and alerting API

Customized Plan Selection:

  • Choose the features you need from our Basic or Premium Plans, or create something more customized for your business

Broad Expert Support:

  • Get the help you need, when you need it from our expert IBM DB2 LUW, IBM Informix, Microsoft SQL Server, Oracle, MySQL, MariaDB, MongoDB, PostgreSQL, CockroachDB, Databricks, AWS, and Azure teams

Don't Hesitate to Ask

If we didn’t answer all of your questions surrounding our service plan options, or if you need URGENT SUPPORT, contact us today!

Virtual-DBA’s remote database management service plans will meet your business needs and budget for monitoring and support.

If your business requires IBM Db2 LUWIBM InformixMicrosoft SQL Server,  Oracle,  MySQL,  MongoDB, PostgreSQL, and CockroachDB database systems that are properly tuned and running around the clock, our managed services are for you.  Learn more about the right plan is for your business.

24x7x365

Managing your business needs all-inclusively 24x7x365

24x7 On-Call

Managing your business needs on demand and as required
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Custom

Managing your business needs when you budget and choose

What Our Customers Are Saying

Don’t just take it from us, let our customers do the talking!

“Your expertise and assistance have proven to be invaluable in helping us to grow from a small start-up with fewer than a dozen people to the billion-dollar multinational we have become. Even as we added in-house DBA capabilities, we always valued having XTIVIA as an escalation point for the more difficult issues or where innovation was required.”
Andrew Woodworth

SVP - IT Director, Ariel Reinsurance Company Ltd

“Working with Virtual-DBA has been a breath of fresh air for our company. We are no longer bottlenecked having a single in-house DBA trying to support different database platforms. The Virtual-DBA team has years of experience and it’s easy to communicate with a DBA anytime we need assistance. Quite frankly, I don’t lose sleep knowing that Virtual-DBA is proactively monitoring our critical business systems.”
Bill Santos

IT Manager, Darice, Inc.

XTIVIA is an excellent partner with us. We are an ambulance service serving over 1.2 million people, so we have some pretty mission critical systems. I can count on XTIVIA to be there when we need them and to let us know quickly if something doesn’t seem quite right with our production SQL servers. I give an unqualified and unequivocal reference for them.”
Frank Gresh

CIO, Emergency Medical Services Authority

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What's Next?

We would love to help you with your database health check, call us 888.685.3101 Ext. 2 or complete the form and start a conversation with Virtual-DBA today!

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