Remote Database Management Service & Support
On your terms–meeting your business needs.
Struggling to find, retain, or afford expert database administrators? XTIVIA’s Virtual-DBA remote database administration service provides comprehensive, 24/7 expert support, offering significant cost savings (up to 60%) compared to an in-house DBA, while ensuring optimal performance and availability for your critical databases. Whether you decide it’s finally time to add a DBA or just need to augment your current DBA staff, the level of service for your monitored databases can be set based on your unique business requirements. Below are examples of typical Virtual-DBA service levels. Virtual-DBA supports Oracle, MySQL, Microsoft SQL Server, IBM DB2 LUW, Informix, MongoDB, PostgreSQL, CockroachDB, Databricks, AWS, and Azure.
Cost-Efficiency
Up to 60% savings vs. full-time DBA.
24x7 Expert Support
Around-the-clock access to certified DBAs across multiple platforms.
Scalability & Flexibility
Pay only for the support you need, easily scale up or down.
Broad Platform Coverage
Expertise in Oracle, SQL Server, MySQL, MongoDB, AWS, Azure, and more.
Reduced Operational Burden
Offload routine tasks and focus on core business.
Proactive Monitoring
Prevent issues before they impact your business (especially for Premium).
Remote Database Management Service Plans
Basic
Complete DBA & Cloud Coverage- Complete DBA and Cloud Coverage
- Expert Access & Personalized Support
- Primary DBA assigned for each platform
- Comprehensive Platform & Cloud Coverage
- Transparent Management
- Flexible Terms
Premium
Complete DBA and Cloud Coverage PLUS 24x7 MonitoringCustom
Support defined by you- Tailored Service Needs
- Define the DBA or App Management services you require
- Flexible Monitoring – Choose your support windows as needed
- Define the roles and responsibilities for your Remote team
- Schedule the DBA monitoring needed for your business
- Flexible Terms
Basic Service Plan includes:
Complete DBA and Cloud Coverage:
Providing 24×7 on-call support, project/consulting, maintenance, management, and administration
Expert Access & Personalized Support:
- 24×7 access to expert professionals for on-call support, project work, consulting, whatever you need
- Primary support expert DBA assigned for each supported platform
- Offload routine database tasks, freeing your team to focus on strategic initiatives
Comprehensive Platform & Cloud Coverage:
- Combined coverage available across major platforms and clouds, our expert Oracle, Microsoft SQL Server, MySQL, MariaDB, IBM Informix, IBM DB2 LUW, MongoDB, PostgreSQL, Databricks, AWS, and Azure teams are only a phone call away
Transparent Management & Flexible Terms:
- Secure access to Virtual-DBA Client Web Portal for ticketing and service metrics
- Customer defined service support hours per agreement term
- Client defines and controls the secure connection method to their environment
Premium Service Plan includes:
Providing 24×7 on-call support, project/consulting, maintenance, management, and administration, PLUS 24×7 Monitoring, Alerting, and Response
Contains features listed under the “Basic” plan – PLUS
System and Connectivity Monitoring:
- System heartbeat (up/down)
- Connectivity verified to the XTIVIA Virtual-DBA monitoring servers
Comprehensive Performance & Resource Monitoring:
- Database, Operating System, Cloud Infrastructure, and Application monitoring
- Wide array of performance and resource metrics
Automated Alerting & Response:
- Automatic threshold analysis, triggering alerts, and team response
- Parsing log files, errors, replication, jobs, and backup monitoring
Flexible & Secure Implementation:
- Minimize overhead with secure, customizable monitoring solution
- Monitor OS hosted or cloud-managed systems
PLUS ALL BASIC SERVICE ITEMS – Complete DBA and Cloud Coverage:
Providing 24×7 on-call support, project/consulting, maintenance, management, and administration
Expert Access & Personalized Support:
- 24×7 access to expert professionals for on-call support, project work, consulting, whatever you need
- Primary support expert DBA assigned for each supported platform
- Offload routine database tasks, freeing your team to focus on strategic initiatives
Comprehensive Platform & Cloud Coverage:
- Combined coverage available across major platforms and clouds, our expert Oracle, Microsoft SQL Server, MySQL, MariaDB, IBM Informix, IBM DB2 LUW, MongoDB, PostgreSQL, Databricks, AWS, and Azure teams are only a phone call away
Transparent Management & Flexible Terms:
- Secure access to Virtual-DBA Client Web Portal for ticketing and service metrics
- Customer defined service support hours per agreement term
- Client defines and controls the secure connection method to their environment
Custom Service Plan options:
Tailored Service Definition:
- Define the DBA, Cloud, or App Management services you require
- Choose your support windows as needed
- Define the roles and responsibilities for your Remote team
Flexible Monitoring & Tool Integration:
- Schedule the DBA monitoring needed for your business
- Utilize your current monitoring tools if they conform to our parsing and alerting API
Customized Plan Selection:
- Choose the features you need from our Basic or Premium Plans, or create something more customized for your business
Broad Expert Support:
- Get the help you need, when you need it from our expert IBM DB2 LUW, IBM Informix, Microsoft SQL Server, Oracle, MySQL, MariaDB, MongoDB, PostgreSQL, CockroachDB, Databricks, AWS, and Azure teams
Don't Hesitate to Ask
If we didn’t answer all of your questions surrounding our service plan options, or if you need URGENT SUPPORT, contact us today!
Virtual-DBA’s remote database management service plans will meet your business needs and budget for monitoring and support.
If your business requires IBM Db2 LUW, IBM Informix, Microsoft SQL Server, Oracle, MySQL, MongoDB, PostgreSQL, and CockroachDB database systems that are properly tuned and running around the clock, our managed services are for you. Learn more about the right plan is for your business.
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