Remote Database Management Services on your terms, meeting your business needs.
Providing quality database management services and support for your IBM Db2 LUW, IBM Informix, Microsoft SQL Server, Oracle, MySQL, MongoDB or PostgreSQL database systems, based on your requirements and your budget. Virtual-DBA, powered by XTIVIA has database services solutions to help your business succeed.
Remote Database Management Service Plans
Basic
24x7 On-call Support
Need expert or additional resources?
- You define the roles and responsibilities of your Remote DBA
- 24x7 On-call Support
- Access to Virtual-DBA Client Web Portal for Case Tracking
- Primary DBA assigned for each supported platform
Premium
24x7 Monitoring & Support
Want expert attention 24x7?
Custom
Support defined by you
Unique business needs?
- Define the DBA services you require
- Choose your support windows as needed
- Define the roles and responsibilities for your Remote DBA
- Schedule the monitoring needed for your business
Basic Service Plan includes:
- 24×7 on-call access to DBA support professionals
- Virtual-DBA Client Web Portal for case tracking
- Primary DBA assigned for each supported platform
- Customer defined service support hours per agreement term
- Covering all major platforms, our expert Oracle, Microsoft SQL Server, MySQL, IBM Informix, IBM Db2 LUW, MongoDB and PostgreSQL teams are only a phone call away
Premium Service Plan includes:
All Basic plan Features:
- 24×7 on-call access to DBA support professionals
- Virtual-DBA Client Web Portal for case tracking
- Primary DBA assigned for each supported platform
- Customer defined service support hours per agreement term
- Covering all major platforms – IBM Db2 LUW, IBM Informix, Microsoft SQL Server, Oracle, MySQL, MongoDB or PostgreSQL
PLUS:
- 24×7 DBA Support & Monitoring
- Primary DBA assigned for each supported platform
- Access to your DBA support professionals
- Daily system log files review
- Verification of backups
- Access to Virtual-DBA Client Portal for metrics reports
- System status monitoring, including:
- System heartbeat (up/down)
- Connectivity verified to XTIVIA Virtual-DBA servers
- Performance and resource metrics collection
- Automatic threshold comparison of collected metrics
- Notification/response when a potential system availability issue is discovered
- Notification/response when a potential system performance issue is discovered
- Notification/response when a potential system resource issue is discovered (disk/memory/CPU)
Custom Service Plan options:
- Select the services you require during and outside of regular business hours
- Utilize your current monitoring tools if they conform to our alerting API
- Get the help you need, when you need it from our expert IBM Db2 LUW, IBM Informix, Microsoft SQL Server, Oracle, MySQL, MongoDB or PostgreSQL teams
- Choose the features you need from our Basic or Premium Plans, or create something more customized for your business
Don't Hesitate to Ask
If we didn’t answer all of your questions surrounding our service plan options, or if you need URGENT SUPPORT, contact us today!
Virtual-DBA’s remote database management service plans will meet your business needs and budget for monitoring and support.
If your business requires IBM Db2 LUW, IBM Informix, Microsoft SQL Server, Oracle, MySQL, MongoDB or PostgreSQL database systems that are properly tuned and running around the clock, our managed services are for you. Learn more about the right plan is for your business.
24x7x365
Managing your business needs all-inclusively 24x7x365
24x7 On-Call
Managing your business needs on demand and as required
Custom
Managing your business needs when you budget and choose
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!
“Your expertise and assistance have proven to be invaluable in helping us to grow from a small start-up with fewer than a dozen people to the billion-dollar multinational we have become. Even as we added in-house DBA capabilities, we always valued having XTIVIA as an escalation point for the more difficult issues or where innovation was required.”
“Working with Virtual-DBA has been a breath of fresh air for our company. We are no longer bottlenecked having a single in-house DBA trying to support different database platforms. The Virtual-DBA team has years of experience and it’s easy to communicate with a DBA anytime we need assistance. Quite frankly, I don’t lose sleep knowing that Virtual-DBA is proactively monitoring our critical business systems.”
“XTIVIA is an excellent partner with us. We are an ambulance service serving over 1.2 million people, so we have some pretty mission critical systems. I can count on XTIVIA to be there when we need them and to let us know quickly if something doesn’t seem quite right with our production SQL servers. I give an unqualified and unequivocal reference for them.”
