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In today’s fast-paced digital landscape, your databases are the lifeblood of your business. Ensuring their optimal performance and reliability is critical for seamless operations and customer satisfaction. XTIVIA’s Virtual-DBA Remote support services offer comprehensive IT management and support tailored to your specific needs, extending beyond just databases.
XTIVIA’s Virtual-DBA Remote support services offer comprehensive IT management and support tailored to your specific needs, extending beyond just databases to include a wide range of platforms like Microsoft SQL Server, Oracle, PostgreSQL, MySQL, MariaDB, Db2, Informix, MongoDB, CockroachDB, AWS, Azure, SharePoint, and Power BI, to name but a few. For each of these supported platforms or technologies, XTIVIA assigns a primary support specialist for your account under both the Premium and Basic service plans. This allows you to talk to the same expert as much as possible and get to know them, as they get to know your business systems, policies, and needs. Also, all services are delivered with security best practices in mind, often aligning with Center for Internet Security (CIS) controls and benchmarks, and we can even regularly perform CIS audits of your environment. In addition, as a Virtual-DBA service subscriber, you have access to XTIVIA’s “Shared Services” offering, meaning you have access to a broader range of IT expertise beyond those spelled out in your Virtual-DBA agreement. The Shared Services benefit gets you access to almost all of the services XTIVIA has to offer, under your Virtual-DBA agreement, other databases, cloud, CRM, reporting, and analytics, to name but a few.
So, as mentioned, we provide two service levels – Premium and Basic – designed to deliver exceptional value and peace of mind. While both service levels provide 24/7 support, management, development, and a dedicated Virtual-DBA team of experts, there’s one key difference. Whichever service level you pick, XTIVIA’s Virtual-DBA services can function as a complete IT management solution, handling all your IT needs, or simply augment your existing team. This flexibility allows for 24×7 support coverage, seamless vacation coverage, escalation from your team for issues perhaps beyond their skill set, a team responding to work requests/tickets, or on-demand staffing needs to ensure continuous database operations. Let’s explore this key difference and how it might impact your choice.
Premium Service: Proactive Database Monitoring, Management and Support Included
XTIVIA’s Virtual-DBA Premium service offers proactive, 24/7/365 support with our Virtual-DBA team of certified and experienced professionals who become deeply familiar with your environment, and to which you can assign responsibilities and ownership. The key differentiator of the Premium service is comprehensive monitoring. We provide continuous monitoring, alerting, and response of your environments, ensuring that potential issues are identified and addressed before they impact your operations. This is achieved through flexible monitoring options, using the Virtual-DBA low-impact, customizable, and security-conscious suite of monitoring tools or by parsing emails forwarded from your existing monitoring solution. Our approach includes advanced performance monitoring, health checks, and proactive alerts. In addition, BOTH service levels cover management, maintenance, development, coaching, responding to work tickets/requests, and issue resolution from our IT professionals. If you want us to keep a constant eye on things and want to ensure maximum uptime through flexible and comprehensive proactive monitoring, Premium is the ideal choice.
Basic Service: Essential Database Management and Support
XTIVIA’s Virtual-DBA Basic provides the same 24/7 support with the same dedicated team of professionals, and the same ownership of assigned responsibilities. You’re getting the same high level of expertise and support as with the Premium service. The primary difference is that the Basic service does not include proactive monitoring and alerting. Of course, you still have access to our team for support, troubleshooting, maintenance, management, development, coaching, ticket response, and issue resolution, but you will be responsible for monitoring your own databases and escalating critical issues to the Virtual-DBA team when needed. Basic service is perfect for businesses that have internal monitoring and escalation capabilities, a NOC, or prefer a more hands-on approach. It’s also perfect if you just want a team of resources to accept work tickets/requests. Really, it’s a great place to start as we’ve seen many clients start with Basic to keep initial costs of the transition down, and then they often upgrade as they scale and see how much more we can do for them. But it’s definitely a cost-effective option for reliable database support when around-the-clock monitoring is not required. Again, the main difference is that with Basic, you tell us when you need our help or identify our responsibilities, and we respond. With Premium, we respond when our monitoring alerts us to a potential issue or any time you say you need our help with something.
Choosing Between Premium and Basic
The main factor in choosing between Premium and Basic is whether you require continuous monitoring by XTIVIA’s team. If proactive monitoring and rapid issue detection are what your business needs, Premium is the right choice. If you have your own monitoring in place or prefer to manage it internally while still having 24/7 response of expert support, Basic is an excellent, more budget-conscious option. Do you just need a team of resources to respond to work request tickets? You can have this in both Basic and Premium, but if you have the monitoring and issue response covered, then Basic is the way to go. Both levels provide you with a dedicated team of certified and experienced IT professionals, ready to assist you at any time.
Frequently Asked Questions (FAQ)
Both Premium and Basic provide 24/7 management, service and support from our dedicated team. The key difference is that Premium includes comprehensive monitoring and alerting, while Basic does not.
Yes, both Premium and Basic service levels provide 24/7 support for any support, maintenance, management, or development tasks, all from the same certified and dedicated team.
Yep, you can upgrade from Basic to Premium service whenever you want the monitoring benefits. A simple contract change request can convert you from one service level to the other, or even change the number of objects monitored.
With the Basic service, you are responsible for monitoring and escalating issues from your own environment. XTIVIA provides issue response, management, development, coaching, support, and troubleshooting when needed. You basically tell us when you need our help.
Yes, both service levels get you direct access to XTIVIA’s team of certified and experienced IT professionals; the same team members may be assigned as primary for both Premium and Basic accounts. It’s also the same team that does the stand-alone project work for our non-managed services clients.
Yes, both service plans can cover access to our team of experts for database support as well as cloud management, such as SharePoint and/or Power BI services. The supported platforms identified in your agreement define what services you have on-demand access to. Beyond that, XTIVIA has a benefit offering called ‘Shared Services,’ which provides access to professional services for a wide range of technologies and services, just not in an on-demand fashion, but in a scheduled, project-based approach. So you can access most of the services offered through your one agreement with us.
Contact us with any more questions you have!