Teradata
Teradata Solutions and Administration to optimize your Teradata environment.
Teradata Managed Services
XTIVIA Teradata Managed Services offering combines our unmatched Teradata solutions and administration expertise, with over 15 years of database managed services experience, to give you operational advantage and cost effectiveness in your Teradata environment.
Our team members recognize and understand the benefits Teradata can bring to your organization. We incorporate an optimized model for administration and management, utilizing repeatable processes, best-in-class tools, rapid response call protocol and deep industry expertise.
Teradata Database Support
Your Teradata database is at the heart of your Teradata environment. Without the right expertise, your Teradata environment might not perform the way it could. XTIVIA has Teradata DBA experts on staff that can add value to, or augment to your existing staff, or provide off-hours support and managed services. We offer four Teradata service plans: Standard 8, Standard 12, Premium 24, & Flex. Take a look at our Database Support plans and call us to schedule an evaluation of your environment and support needs.
What We Do
XTIVIA Teradata Managed Services is a cost-effective solution for organizations seeking to optimize the availability and performance of their Teradata environment. We accomplish this through our defined service types, hours of coverage and SLAs.
We provide support from the most basic Teradata operations to the most advanced including:
Advanced Teradata data warehouse operations for every scale database – Growth analysis, Capacity forecasting and Multi-Value Compression, Commissioning and decommissioning of Teradata utilities, Scheduling of jobs/scripts, etc. more
Complete security administration on the Teradata database – Security administration aligned with the policies directed by the client’s security team, to manage access to Teradata Database and applications. more
Performance and Capacity Management – Leverage Teradata’s performance features and use physical implementation best practices in database design and assist in performance optimization at the system level and application. more
Events/Alerts and Notifications – Use ViewPoint alerts facility to notify the operations and application teams on SLAs, performance issues such as CPU Skew, I/O Skew, Spool Errors and failed application processes.
Change Management – Our Managed Services team acts as gatekeeper and as controller on managing any change related to Teradata infrastructure and applications, as needed. more
Service reporting related communication – We understand, communication is key in all successful delivery of any service. Our team proactively communicates with the different IT and business groups of the customer needing Teradata support. more
Backup and Recovery – Use Teradata Arcmain, BAR and/or Unity to back up the required database objects or duplicate the entire database onto multiple systems to set-up disaster recovery. more
Documentation of best practices, support tasks and business operations – A continuing exercise for the review and update of all documentation collateral with the learnings from different engagements.
Application Maintenance and Support – Our portfolio of Teradata Managed Services also includes Development and Maintenance of Teradata Applications including Application Architecture, Data Architecture, Physical Database Design, ETL, ELT, BI Reporting and Analytics. more
Why Partner with XTIVIA?
- Over 15 years of Teradata experience and over 20 years of DW & BI Solutions experience.
- Teradata domain expertise, coupled with knowledge of the tools necessary, to produce results quickly.
- Experience working with many market-leading organizations using successful Teradata solutions execution, support, and administrative experience.
- Breadth of project lifecycle experience including agile, iterative, scrum-based processes, with complete transparency.
- Focus and experience, not only gaining adoption for your Teradata solutions, but sustaining the use of Teradata technology.